Privacy Policy for Our Alcove
Effective date: May 24, 2026
Our Alcove helps couples and individuals reflect, communicate, and work through relationship topics. This Privacy Policy explains what information Our Alcove collects, how it is used, and how users can request deletion.
Information We Collect
We may collect the following information when users use Our Alcove:
- Account information, including display name, email address, account identifiers, and password credentials stored securely in hashed form.
- In-app messages, session content, solo reflections, notes, topic drafts, open-ended responses, and related user-generated content.
- App activity, including session actions, check-ins, pause and resume choices, wrap-up choices, settings changes, and other in-app decisions.
- Diagnostics used to troubleshoot app issues and maintain service reliability.
How We Use Information
We use information to:
- Create, authenticate, and manage user accounts.
- Provide app functionality, including relationship sessions, solo reflection, summaries, and app settings.
- Personalize the Our Alcove experience and avoid repeating guidance that users have already addressed.
- Maintain security, prevent abuse, comply with legal obligations, and diagnose technical problems.
Data Sharing
We do not sell user data. We may use service providers to operate the app, such as hosting, email delivery, AI processing, logging, and infrastructure providers. These providers process data on our behalf to provide and maintain Our Alcove.
Data Security
User data is encrypted in transit using secure connections such as HTTPS and WSS. We use technical and organizational safeguards designed to protect user data.
Data Retention and Deletion
Users can request deletion of their Our Alcove account in the app:
- Open Our Alcove.
- Go to Settings.
- Under Privacy, tap Delete my account.
- Confirm with the account password and the required confirmation phrase.
Account deletion starts a 14-day deletion window. During this period, users can sign in and restore the account. After 14 days, deletion is processed and cannot be reversed.
When an account is deleted, Our Alcove deletes or anonymizes account data associated with that account, including profile information, account credentials, private solo content, saved personalization data, and relationship or session data associated with the deleted account, subject to partner-account handling.
Some limited records may be retained where required for security, abuse prevention, legal compliance, service integrity, or deletion audit purposes.
Contact
For privacy questions or deletion requests, contact [email protected].